The concept behind "Queen's Feast" or "Charlotte Restaurant Week" has been purported to be a time when average income earners may patronize some of the more upscale restaurants in the area at a reasonable price; usually $30 per person for a three to four course meal from a selective menu. While there are some true gems out there (Bonterra, Del Frisco), there are a number of establishments that participate in this week viewing it not as an opportunity to showcase their wares and encourage regular patronage but view the process as a public relations event which allows the establishment to rid itself of less-than-standard stock while burdening the staff to choose between offering high-quality product and service and running the risk of receiving lower tips (since the bill is smaller, the tip can be smaller in raw dollars) or treating the "Restaurant Week" patrons as would be scum that have no business in their establishment to begin with. The latter is clearly the case with Mez (Epicenter, Uptown Charlotte).
Charlotte's uptown Epicenter reminds me of the mid to late 1980's with abundant bars, omnipresent security, velvet ropes and loud music roaring from any number of different sources; the only thing really missing is half the people shoving spoons up their nose and the other half frowning on it. It is a great place to see and be seen if you are part of the 21-35 crowd with a six-figure income, a desire for style over substance and enjoy the new millennium's version of 1986.
Mez Bar, Restaurant and Cinema suffers from the newest form of schizophrenia; it doesn't know what it wants to be. Part restaurant, part bar, part cinema, part adult friendly, part kid friendly, part dance club complete with a DJ station on the second level. As is often the case, one may be a jack of all trades and master of none. Such is the case with Mez, it can't really identify what it does other than make money which is great if you're the owner, not so great if you're a patron. While the staff were more than gracious in attempting to accommodate my wife and I, the execution of the final product left a great deal to be desired.
Having made our reservations for 8:00 and purchasing tickets for the Harry Potter Finale due to start at 9:45 more than a week beforehand, we felt we had chosen wisely to consolidate our date night to a small area to significantly reduce travel time and cost. We were seated quickly to a two-person table on the second level and while it was out of the way of other tables, it was next to the kitchen door which posed additional noise problems to the already nearly overbearing dance music we were required to endure during our dinner.
The Food. I ordered a Bibb Salad, Prime Rib (12 oz) with smashed potatoes and grilled asparagus and the Tiramisu dessert. The Bibb Salad was very good for what it was: basically a small wedge salad with ranch dressing and bleu cheese crumbles. I ordered the prime rib "hot red center" (medium rare in most places) and was served the entree' without a steak knife. The butter knife provided only caused me to nearly knock my entire entree over the edge of the table while trying to cut a piece to eat. One edge of the cut was gray (nearly well done) while the rest was both fatty and tough
The asparagus and potatoes were tepid as was the prime rib. The au jus was less than flavorful and by the time I received a proper steak knife, the dish was room temperature. Additionally, there were no salt nor pepper to be found on any table.
The Tirmisu I had ordered for dessert was of quality near to Harris Teeter. The plates and silverware were taken away and had I not kept and cleaned my dinner fork, there would have been no silverware to consume the dessert.
While I would never speak for my wife, she ordered the lemon pie for dessert only to find it riddled with raspberries and raspberry syrup (anyone that knows Rose knows she hates raspberries), yet this part of the dessert description was nowhere to be found on the menu.
Giving credit where credit is due, I will say this: When our server asked, "How is everything?" I responded with, "You really don't want to know." Having sent my meal to the garbage less than 1/4 eaten spoke volumes to our server and she apologized more times than I could count and had my portion of the meal 'comped.' Despite the grace with which the server held herself, I couldn't help but believe that the entire meal should have been comped. It was a disaster from start to finish and while it wasn't (entirely) her fault, someone in that establishment needs to step up and take responsibility for just how bad the dining experience was.
The Cinema. The main attraction of the Theater at Mez / Epicenter is that no children (under 21) are allowed in the theater for a movie starting after 9:00 PM. My wife and I don't hate kids, we just don't do movies with them because they can be loud and disruptive. After having paid $16.50 per ticket to reserve our seats and being assured by the cinema's policy regarding under-21 viewers, we found an 8 to 10 year old kid in the audience. While the person was not disruptive and my wife having pointed out the failure of the cinema to police its own policy regarding this occupant of the theater, she was greeted with derision and condescension. According to the manager on duty, so long as the under age attendant was not disruptive, it was a case of "no harm, no foul." This view, however, ignores one very important point: we would never have chosen this cinema (and this restaurant) had we believed that the 'adult only' rule established by the cinema would not be enforced. Indeed, we could have had a great dinner at Bonterra and seen the movie in 3-D at Phillips Place for a lower cost and better experience. However, we chose poorly: We actually believed that Mez would stand by its policies and deliver what it purported.
Rarely do my wife and I strike an establishment off after a single experience, however, this complete failure to accommodate premium paying patrons certainly falls on the list of: "Never Again."
